Headlines in Tech News of the week
Federal Communication Commission sends letter to mobile carriers seeking info on its privacy policy and how subscriber data is retained/used
…FCC explains that back in February 2020, it fined over $200million against the 4 major carriers for irresponsibly selling customers’ location data. Despite the carriers promising no longer to sell real time location data, research seemed to indicate that the great majority of internet service providers are collecting more data than necessary. FCC are now asking the carriers to account for their privacy retention policy and data sharing.
- Data retention:
- What geolocation data is collected, how and why is it collected?
- How long is the data retained, in which country is it stored?
- How is the data collection and retention policy made clear to the subscribers and can they opt out?
- Data sharing:
- What is the policy that applies for sharing data with law enforcement?
- What is the policy that applies for sharing data with third parties which is not law enforcement, and what arrangements are made with the third parties?
- Can subscribers opt out, and are they notified that data is being shared with third parties which are not law enforcement?
These questions should also be addressed by all businesses that collect and retain personal data, not just the carrier companies. Putting in place appropriate data governance rules and ensuring there is proper data stewardship are becoming increasingly important.
BigTech/ Data / Platforms
EU Commission reported to have banned official communications with the UK on digital regulation
…The EU are no longer talking with the UK to co-ordinate putting in place digital regulations to rein in on dominant companies stifling competition, ensuring appropriate content moderation , safeguarding personal data, etc. Why? The EU are dismayed that the UK is backtracking from the Northern Ireland Protocol to the Brexit withdrawal agreement. This enabled Northern Ireland to exist within the EU’s single market (meaning goods could freely flow between Northern Ireland and its neighbouring EU state, the Republic of Ireland), but instead, the parties agreed to putting in place controls in respect of goods entering into Northern Ireland from the remainder of the UK. The UK are now attempting to pass laws conferring the UK government unilateral powers to change those controls.
The interesting point here [or perhaps I am politically naïve] is that something like the Northern Ireland Protocol which primarily concerns off-line product flows have knock-on impacts on a completely separate topic such as rules on online dealings whose aims are not altogether commercial. A lot of the digital regulation concerns increasing security and safeguarding privacy. One would have thought allowing UK being part of that dialogue would help promote EU’s goals and cement EU’s leadership in the area.
Privacy
EU Commission sued by European Association of Data Protection for breaching GDPR
…apparently the breach has been perpetrated by virtue of the Commission having used Amazon’s web hosting services, which apparently means that personal data such as IP address is transferred to the US for certain uses. It is very interesting that the EU Commission, one of whose aims is about trying to stimulate the EU digital economy (eg. support EU cloud service companies to increase market share in the EU) is not using an EU based company.
Japanese regulator issues public notice of data protection breach on unidentifiable web operator which publishes names and addresses of individuals that have received notice of bankruptcy
…what a horror show for those involved, who will not need the added stress of their circumstances known to the world. One wonders whether there were other means of tracking down the culprits, rather than making the sensitive data even more public.
UK Convenience store chain the Southern Co-operative is being challenged for invasion of privacy by use of facial recognition technology to prevent crime
…the store uses facial recognition technology Facewatch to convert data taken from customers and compare against files of images it has of those who have stolen or been violent (not a list of people on the criminals list) in the shop. Privacy Campaigning group Big Brother Watch says the stores’ use is not proportionate to the need to prevent crime, and innocent people would end up being unknowingly blacklisted.
Security
UK-US Data Access Agreement to come into force in October
….The Agreement allows UK and US law enforcement to directly request data held by telecommunications providers in the other party’s jurisdiction for the exclusive purpose of preventing, detecting, investigating and prosecuting serious crimes such as terrorism and child sexual abuse and exploitation. Telecommunication providers include social media platforms and messaging services. US law prohibits handing over of certain behaviour upon request of a foreign government – this law enables data sharing quickly, more so than other mechanisms such as mutual legal assistance.
BigTechs sign up to strict Indonesian laws which require heavy content moderation and turning over of user data
…Indonesian law requires media companies to obtain a licence to operate in accordance with its laws, which include taking down content which disturbs society or public order [it could include anything that would encourage protests against the government] and turning over of user data. The majority of BigTechs (Apple, Microsoft, Google, Amazon, Netflix and Spotify) have signed up. Campaigners of free speech are critical.
It is a fine line, and you might think it’s the issue with far away countries, Note though that in the US, executives of Alphabet, Reddit, Twitter and Meta have been subpoenaed by the US House Committee to explain their potential contribution to the Capital Hill riot of 2021, which includes explanation of what they have done to prevent it (if anything). The US government also has the right to get businesses in its jurisdiction to turn over data (hence the Schrems II decision finding that the transfer of personal data of EU citizens to the US breaches GDPR).
UK’s new national security law blocks computer vision technology transfer from UK’s Manchester university to Beijing Vision Technology
…I would never have thought that the first deal blocked under the National Security and Investment Act (the “NSI Act” – came into force this year) would involve a UK university. The law is an investment screening measure from a national security perspective, with severe consequences if not complied with. More on this here.
The decision to block is not that surprising however, when the technology in question is robot vision tech, to enable efficient and speedy navigation with both civil and military uses.
Business
US Regulator Consumer Financial Protection Bureau to scrutinise Apple’s proposal to start Buy Now Pay Later
…Apple announced its new loan service Apple Pay Later, and Apple’s edge over incumbents such as Affirm and Klarna was discussed previously. The Bureau asks how consumer data may be used – “Is it being combined with browsing history, geolocation history, health data and other apps?”. It said that it was concerning given what is happening in China, where super apps Alipay and WeChat appear to have full control over users’ lives.
Singapore says national duty of home grown businesses to relist in Singapore Stock Exchange
…Successful Singaporean tech companies such as Sea and Grab which have successfully listed in the US should dual list in Singapore, according to the government, with promises of extra available funds. Other countries notably Indonesia have reported to have given other perks such as enabling founders of businesses which are dual listed greater control of their companies.
Over in the UK, Boris Johnson had made numerous love calls to Softbank to get its subsidiary ARM to list in the UK, but appears to have jumped on the UK’s political chaos as a good excuse to put that idea on hold.
YouTube and Shopify partner up – now you can buy from YouTube influencers’ recommended items direct from Shopify
…the link will give you an idea. It’s just another way of YouTube and Shopify to maximise sales. This would seem to be a good move when businesses are suppressing their ad spends during the current downturn. Indeed, YouTube have reported a decline in its revenue this quarter.
If you don’t follow influencers though – let me tell you from my own experience [I do follow a few influencers on YouTube…] that you cannot underestimate their power to persuade. Influencers are incredibly zealous about protecting their reputation, and passionate about what they believe in. They obviously profit from their popularity which could vanish should a product not be up to scratch. They will not dare betray their following for their fans are their raison d’etre. Furthermore, the possibility of a massive backlash they may be subject to (including death threats) if the product is disappointing/not made ethically, means that they are very careful to do their due diligence on the products they promote. I have also seen a YouTuber who did mislead her products and her fortunes vanished overnight. She documented and uploaded on YouTube her loss of fortune, the backlash, money raising activities to compensate purchasers, and path to recovery, picking up revenues from YouTube on the way (from ads that YouTube inserts into their videos). This makes YouTubers highly, well, influential. These influencers, with huge and loyal following do not need to worry about marketing spend either. They just need to get on YouTube. This is why products can be sold much more cheaply and effectively compared to similar products sold by major businesses.
Although not a YouTuber, one prime example of an effective influencer is Elon Musk. His rockstar like persona with 80million followers on Twitter [though the number of bots among them is questionable] and numerous mentions in the media allows him to run Tesla without spending anything on marketing [hence his interest in buying Twitter, and ensuring he is not kicked off the platform, like Trump was].
Connectivity
Headwinds for 5G Roll-Out as Fibre Optic Cables soar in price
…Critical 5G networks require underground fibre optic cables networks (including internationally under the ocean). Using modulated light technology they can carry vast amounts of data demanded by advanced 5G technologies (such as autonomous vehicles, gaming that use high octane graphics). However, a surge in manufacturing cost in part caused by closures of factories in Russia that produce Helium, one of the critical ingredients for fibre optic cables and increased demand as large tech companies increase their capability to host data centres could mean meeting ambitious governmental targets for 5G could be tighter than ever.
Fibre Optic cables are really expensive anyway. So much so that major cable business (all but Altice it seems) in the US are reported to have decided to upgrade their copper networks instead [Whilst Meta/Facebook is funding the laying down of fibre optic cables in Nigeria].
Should the fixed satellite 12Ghz spectrum (12.2-12.7Ghz) be opened up for 5G use?
…what the FCC wishes to do is to maximise use in this spectrum. But can satellite and 5G use coexist in this spectrum without interference? No! say Satellite companies (SpaceX being one). Yes! say others that offer 5G networks. FCC’s analysis of engineering studies continue.
EVs
Baidu to launch Level 4 Autonomous Robotaxis next year
…Baidu [sort of Google of China] has unveiled the Robotaxi range for use in the Apollo Go hailing fleet, on the road next year. This is Level 4 of autonomy, which means no human intervention is required. It does have a detachable steering wheel for areas where steering might be desirable (eg. where there is no connectivity). Check out the one minute clip.
By way of reminder, the Levels of Vehicle Autonomy are typically (though subject to revision):
Level 0 – no automation
Level 1 – hands on/shared control
Level 2 – hands off
Level 3 – eyes off
Level 4 – mind off
Level 5 – steering wheel optional. Courtesy of Wikipedia.
Copyright
Swedish music label sues Facebook for unauthorised use of music on their platform in breach of copyright
… Music label Epidemic, owner of a catalogue about 40,000 musical works says Meta has created tools whose primary purpose is to increase the amount of theft on Facebook and Instagram, resulting in more than 80,000 new unauthorised uses in video content, television and film productions, podcasts, music streaming platforms and other media.
In particular the plaintiff complains of Meta’s tools—Original Audio and Reels Remix—which the plaintiff says encourage and allow its users to steal Epidemic’s music from another user’s posted video content and use in their own subsequent videos, resulting in exponential infringements. The complaint alleges that Meta stores music in its online music library and then making a curated selection of Epidemics’ works available across its platforms.
Gaming
Antitrust scrutiny over Microsoft’s acquisition of Activision in the EU and US
…this is as expected.
EU: Seeing whether Activision’s popular titles will continue to be available to other parties (Microsoft has already promised that popular titles such as Call of Duty will be available to other consoles, including Sony PlayStation).
US: In addition to looking into availability of Activision titles, it will apparently conduct a wider enquiry, including the deal’s impact on consumer data, and the market for game developers.
Metaverse / VR / AR / MR / XR
Meta’s proposed acquisition of Within (developer of apps for Virtual Reality) gets scrutinised by the US FTC
…Within Unlimited, which developed owns a popular fitness app Supernatural is considered to be problematic by the FTC:
- Meta is a leading player in every level of Virtual Reality (VR), from its device Oculus (occupying 78% of the market), App Store and ownership of 7 of the most successful developers (which were not grown organically, but were purchased). [Meta says a purchase of a single app will not make much difference in a dynamic space].
- It already owns the most popular VR fitness app, Beat Saber – which competes very well with Supernatural [Meta says this is wrong, because Beat Saber is a music and rhythm game not a fitness app]
- Within CEO has stated that Fitness is the killer use case for VR – if true, more reason to examine the proposed acquisition’s effect on competition. [Meta says that Apple and Peloton are in a better position to launch VR based fitness apps. Furthermore, they appeal that Meta allows sideloading (linking to play VR content from other devices such as a PC)]
- Meta should build its own fitness app instead [Meta says that does not make business sense. This, I must say is a bit unclear why. Maybe I am missing something – any comments?]
FTC said that “lessening of rivalry may yield multiple harmful outcomes, including less innovation, lower quality, higher prices, less incentive to attract and keep employees, and less consumer choice”.
As indicated above, Meta clearly does not agree. Meta/Facebook’s earlier acquisition of WhatsApp and Instagram is currently investigated, due to a suspicion that the acquisitions were made solely to wipe out competition at an early stage. The investigation could lead to an order to unwind the acquisitions which were completed several years ago (with Meta/Facebook having made significant investments in the two businesses over the years). USFTC’s aim is clearly to minimise such an outcome in the future, given that whilst still rather a speculative area, there is every possibility that a VR/AR headset may become future’s next iPhone.
The future is strict for big platformers seeking to make acquisitions – even in very nascent areas such as the Metaverse which is far from being established.
L’Oreal sued for breaching Illinois Biometric Information Privacy Act (BIPA) for failing to obtain correct user consent in respect of virtual make up try-on technology
… BIPA requires that private entities in possession of biometric identifiers or biometric information must “develop a written policy, made available to the public, establishing a retention schedule and guidelines for permanently destroying biometric identifiers and biometric information when the initial purpose for collecting or obtaining such identifiers or information has been satisfied or within 3 years of the individual’s last interaction with the private entity, whichever occurs first…”
L’Oreal’s websites offer a virtual make up try-on tool called ModiFace, which is a facial-geometry scanning software. Users can use their web or phone camera to upload images of themselves, and ModiFace will overlay the product on said image. Users can then post these images on social-media. The plaintiff (representative of a class action) says L’Oreal fails to inform users that it is capturing or collecting facial geometry or the specific purpose and length of term for which it is collecting, storing, or using such data, nor does it obtain the requisite consent as provided for under BIPA.
Satellites/Space
French satellite company Eutel to buy UK satellite company OneWeb
…the aim is to become viable challengers to Elon Musk’s Starlink, Jeff Bezos’ Project Kuiper plus rivals from India and China. The deal is subject to shareholder vote and regulatory clearance.
OneWeb
Business: Provision of broadband services from satellites.
History: UK Government (aka Boris Johnson feat. Dominic Cummings) pulled it out of Chapter 11 (US Bankruptcy Code) by injecting $500million, hoping to establish UK’s Space sovereignty [!]. The business got taken hostage by the Russians earlier this year because OneWeb relied on Russian rockets to launch, meaning it became difficult to launch further satellites as OneWeb declined to agree to Russian demands. Now has to rely on SpaceX and Arianespace to launch the satellites.
Notable Stakeholders: Eutel (~24%), UK Government (~20%), Bharti Enterprises (owned by Indian Billionaire Sunil Bharti Mittal ~40%), Softbank
Number of Satellites in Orbit: 428 (Low Earth Orbit satellites, or LEO)
What does it want from the acquisition?: Funding for OneWeb’s second generation satellite network. Much needed to keep up with Starlink’s technology.
Eutel
Business: Satellite company providing service to broadcasting companies (video, telecoms and broadband)
Notable Stakeholders: FR Government (~20%), Chinese Government (~5%)
What does it want from the acquisition?: Growth to offset declining satellite video business
Number of Satellites in Orbit: 36 (Geostationary satellites which are further up in space)
Note that Starlink already has 2000 satellites in orbit. But we have to start somewhere.
Why is the potential deal noteworthy?
Firstly, it could help ease tensions between the UK and the EU arising out of post-Brexit trading framework for Ireland, as described above which effect is spilling over to other areas. In space the UK government had set aside £750million to support the earth/environment observation project Copernicus but the EU is reported to be blocking UK participation. The UK is threatening to work with other actors if EU would not let it participate, putting the whole project in jeopardy.
Secondly, the acquisition would bring together UK, FR and Chinese governments together as well as Mittal, India’s business guru.
Delving Deeper
Amazon to acquire One Medical, a US primary health care provider
…According to the statement, “One Medical combines in-person care in inviting offices across the country with digital health and virtual care services, making it easier for patients to schedule appointments, renew prescriptions, access up-to-date health records, and advance health outcomes”.
Whilst tech is an integral part of the service, the business is likely to be quite heavy on bricks and mortar + personnel (doctors and nurses) demands; which you may think is not really Amazon’s bag, whose speciality is scaling up, fast. Does the move make sense? Having said this, they have acquired PillPack (now Amazon Pharmacy), Amazon care (sending nurses to patients’ homes) and sells Halo View (health tracker, for monitoring heart rates, steps, calories burnt etc). Don’t forget AWS, Amazon’s leading cloud business. They have one of the best data infrastructure to hold vast amounts of data [think scans and videos of your innards functioning] and security features.
They have not disclosed much about their plans. It does not stop us from speculating, see the below…
What could be the rationale for the ~$4bn all cash purchase?
Amazon will obtain very valuable, personal data by offering the service but with ever tighter regulation, it is not at all certain whether regulation will enable Amazon to use the health data they obtain in other parts of the Amazon business. But ignoring that for the minute, we can think of plenty of business cases. For example:
- sale or loan of health tracking devices
- sale of related products, such as supplements /vitamins
- use of information derived from said device to sell pertinent goods –Whole Foods delivery might suggest your cart ought to include spinach or other iron rich food, if you were getting a bit anaemic, together with suggested recipes (+ lets you know the other required items to make the dish).
- increased ad targeting opportunities [I was surprised to learn that it is the third largest eMarketer, after Alphabet (Google) and Meta, thanks to access to large amounts of first party purchasing data (as they deal with huge numbers of consumers and businesses direct – so shielded from Apple’s increased privacy rules) + high computing power + nous in AI/algorithm alchemy. Personal experience – I like their section which shows you what other things people have bought together with the item I have chosen to buy, as well as comparison of other similar products]
- further integration into your life using Echo/Alexa (Imagine Echo saying: Susan, you might want to drink at least 250ml of water now, it’s hot in the house and your blood pressure is dropping a little low. Susan, time to take the green pill)
- provision of drug dispensing services following acquisition of PillPack (now Amazon Pharmacy), their prescription drug delivery business.
- [long term possibility] making personalised pills / supplements so patients can swallow one pill instead of many
- [long term possibility] provision of super fast medical care using AI (eg. upload photo of your hives, Amazon can work out what the issue is, with knowledge of what you have eaten, your lifestyle, and your medical history).
Who could benefit?
The speculation continues…
- Bonus point for you if you thought they might offer an attractive deal for Prime subscribers. Amazon’s key is to get Prime as sticky as possible. It is a speculation but this is highly likely – as I understand it Prime subscribers already get free two-day delivery for PillPack and discounts. It will also justify price hikes.
- Amazon Employees may also be entitled to something they weren’t entitled to before – although they apparently already get telemedicines services.
- Amazon could pick up enterprise clients, to offer healthcare for their employees.
- Their logistics and tech capability mean they have the ability to undercut incumbent healthcare providers on price.
- If Amazon’s healthcare services mean employees lose less hours, why wouldn’t they? (use of algorithms mean better prediction of fielding care providers, reducing wait time, no queues at the pharmacy because it will delivered the next day, patients get seen quicker thus solving issues earlier rather than later).
- Discounted bundling offers to enterprise clients (eg. discount if the business already uses AWS Cloud services).
- Everyone else, who can afford it. Amazon’s healthcare is not expected to be particularly expensive. Why wouldn’t you, if the experience is good. Perhaps one could enjoy one of Amazon’s streaming titles in the waiting room? What great advert it would be for Prime membership…
Will it clear the regulatory hurdle?
Amazon could [subject to regulatory rules] launch the service initially at a loss, as the other more money making businesses can subsidise, helping Amazon achieve accelerated market penetration.
Indeed, FTC is being called to scrutinise the deal through the competition lens. The concern is that Amazon will completely take over the healthcare market making it very hard for other entrants to compete. With its best of breed logistic services, data management capabilities and an enviable cash pile, nobody else looks capable of cutting the mustard quite like Amazon. That is a legitimate concern, although they are not entirely without competitors (eg. Uber and Alibaba provide healthcare services to consumers). Furthermore, it will lead to an ever increasing concentration of personal data, indeed very sensitive data into the hands of one company. No doubt the traditional incumbents, insurers and the intermediaries behind the very complicated US healthcare scene will lobby hard against the acquisition.
US Senator Hawley has set out a number of questions which the FTC need to ask of this acquisition:
- Why did Amazon decide to pursue this acquisition in the first place?
- What, if any, firewalls does Amazon intend to establish between patient data and retail customer data?
- What products does Amazon intend to develop in the wake of this acquisition
- Given Amazon’s strength across numerous other markets, if the transaction goes forward, what steps is Amazon likely to subsequently take to expand One Medical’s operations and undercut competitor providers?
Against this, there is the great potential for Amazon to provide better and more affordable healthcare to more parts of the US population. A staggering two-thirds of bankruptcies in the US is due to medical issues. If you have cancer, you will likely go bankrupt. The US is vast, many have to travel for long distances to receive care. If Amazon could minimise those issues, it would seem to me to be a no-brainer. Furthermore, if it means that the elderly and the vulnerable can be more closely monitored, better able to take care of their ever-increasing medical regimes as they age, then the offering would be a difficult one to deny.